Terms of Service and Return Policy
Terms of Service
By accessing this Website, accessible from FATMONKEYTTOOLS.COM, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trade mark law.
Disclaimer
All the materials on FMT’s Website are provided “as is”. FMT makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, FMT does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.
Limitations
FMT or its suppliers will not be held accountable for any damages that will arise with the use or inability to use the materials on FMT’s Website, even if FMT or an authorize representative of this Website has been notified, orally or written, of the possibility of such damage. Some jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on FMT’s Website may include technical, typographical, or photographic errors. FMT will not promise that any of the materials in this Website are accurate, complete, or current. FMT may change the materials contained on its Website at any time without notice. FMT does not make any commitment to update the information.
Links
FMT has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by FMT of the site. The use of any linked website is at the user’s own risk.
Site Terms of Use Modifications
FMT may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.
Your Privacy
Please read our Privacy Policy.
Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or credit. Please see below for more information on our return policy.
Returns
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and paper work attached.
Any electronic scanners and other electronic equipment once opened, used, uploaded, or registered in any way cannot be returned for a refund. In addition, special order items including but not limited to air compressors, tire changers, etc. are non-returnable.
Additional non-returnable items:
- Gift cards
- Downloadable software products
Return Process
To return an item, please submit a customer service ticket by emailing our FatMonkey Tools Support Center (Click Here) to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its packaging and write on the outside the RMA# for all returns, and return your package to address included in email with your RMA#. After receiving your RMA# you can print a return label here, using our pricing. We will deduct return shipping shipping cost from your total return price.
Returns without an RMA# will not be accepted and will be returned un-opened.
Shipping costs to return items is the customer’s responsibility. We recommend that you use a trackable method to mail your return. Or you can use our service to print a return label. Click Here to process a return label The cost of using our service is lower then you shipping on your own, FMT will deduct the return shipping cost from your total return.
Refunds
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service support to arrange a refund or exchange.
Please Note:
● Sale and used items are FINAL SALE and cannot be returned.
Questions
If you have any questions concerning our return policy, please contact us by submitting a support ticket at
*A merchandise credit for online returns will be issued by e-mail as an E-Gift Card. A valid email address must be provided.
Product Warranty Disclaimer
Every product sold by FMT is brand new, unless otherwise specified, and is sold backed by the full manufacturer’s warranty. The product warranty for each manufacturer varies. Some manufacturer warranties may differ by product type (e.g. hand tools, air tools, electric tools, service equipment). We will replace or repair any product sold by us which proves to be defective according to the stated manufacturer’s warranty. The consumer is responsible for any shipping costs, both to and from FMT, which are not covered by the manufacturer’s warranty policy. Alternatively, you may return a defective product directly to the manufacturer or to it’s authorized repair station for repair or replacement.
PLEASE NOTE: The manufacturer’s warranty does not cover any product or part which has been subjected to misuse, abuse, modification, negligence or accident, nor does it cover any product which is used for any purposes other than that for which it is intended as stated in the specific manufacturer’s product information literature.
FatMonkey Tools adheres to our manufacturers’ warranty policies.
