Return & Refund Policy

We’re committed to making your shopping experience as smooth and transparent as possible.

Last Updated: 11/09/2026

Thank you for shopping with Fat Monkey Tools. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items under the terms below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, items must:

Be unused and in the same condition as received.
Be returned in the original packaging.
Include all accessories, manuals, and promotional items.
Be accompanied by proof of purchase or order number.

Non-Returnable Items

Gift cards
Downloadable digital products
Customized or personalized products
Clearance or final sale items
Diagnostic equipment that has been registered
Apparel that has been worn, washed or cleaned.

Return Process

Provide the reason for your return.
We will send return instructions and, if applicable, a return shipping label.
Package the item securely and ship it back to us.
Initate the process Refund request form.

Start Return Process

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5-10 business days.

Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact us Contact .

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include photographs of the issue to help us review your request quickly.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective