Shipping & Delivery PolicyThe free shipping terms are all purchases over $99.00 receives free shipping UPS ground.
Applies to the lower 48 states* on products combined with any other items in order to qualify. However, additional charges would apply for lift gate delivery or a rural shipping address. The customer is exempt of these charges if the product is delivered to a nearby terminal, with the customer being responsible for unloading the purchased product.The lower 48 states excludes Alaska, Hawaii, US Virgin Islands, and Puerto Rico. For shipments going to these excluded locations, and anywhere else, additional freight charges will be applied. We will ship to Europe and Asia.
UPS and FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no person is present, unless otherwise requested. Many times we require a signature due to fraud. This is an increasing problem that we have decided to require to verify the person ordering is the person receiving.
FMT will email the contact person listed on the billing address of each order after the product ships. This email will contain shipping information, including the shipping or trucking company name, phone number and shipment tracking number. Orders requiring freight delivery will have a delivery notice added to the order. The trucking company will call to schedule a delivery time window.
FMT does NOT reimburse for lost rental fees for forklift rentals nor do we compensate for missed deliveries or missed delivery appointments. Freight shipments are unique and therefor delivery appointments can be missed, requiring that a delivery appointment be rescheduled. If you require products delivered by a certain date, please call Customer Service to verify product availability and whether the item qualifies for guaranteed shipping dates. All listed shipping times are estimates. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. For orders with deadlines please order well in advance. FMT is not responsible for delayed shipments.
Business deliveries with a loading dock and no need for a delivery appointment are asked to list the receiving party on the shipping address of the order and to contact the trucking company directly to coordinate delivery date and time if needed by the customer. The receiving party is required to meet the truck at the time of delivery to avoid redelivery charges. It’s the responsibility of the receiving party to become informed in order to know when the truck is coming.
For all business deliveries via freight truck, the trucking company will assume your business is open and staffed to receive deliveries Monday through Friday during normal business hours. For business delivery appointments, it is the sole responsibility of the customer to contact the trucking company and arrange a delivery appointment if needed and not already arranged at the time of order.
It is the responsibility of the customer when signing for deliveries to make sure the product is free from visible damage prior to signing or such damage/shortage must be noted in writing with the freight carrier before accepting shipment. Otherwise, FMT’s customer service will assist the customer in filing the freight claim for reimbursement from the carrier but any possible loss will be incurred by the customer.